I didn’t have my internet connection for almost 2 days. The other day while browsing, the internet connection is gone all a sudden. Good thing, I am done already with my stuff here so that was okay but when I went back home from the pool, the connection is still gone. I have to call them to ask what happen, unfortunately their call center only opens for 8 am to 6 pm so I have to wait the next day to call them only to find out, it only needs a trouble shooting. The agent just instructed me to turn the modem off, after like 10 seconds, I was asked to turn it on then restart the computer and viola its there! So they don’t really have problem with their base but I just need to refresh the modem.