Got Anew With Multitasking

We were doing simulation today and I still got confused with the system. It feels I am going back to where I started when I applied for call center agent a long time ago, I can’t do multitasking, or maybe I just forgot about it. I am refreshing it now though and I am trying my best. I am still looking at my script while I am navigating the keyboards and it’s a bit confusing. Next week would be our nesting that means we are going to take calls already, they don’t have buddy up or something like that so I hope they would allow us to bring our notes. 6 weeks to go or if I do it right, 1 week or so I will get certify. I just hope that I can do it right. Please pray for our batch.

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