I am just so pissed off with PLDT. Last night all so sudden our Internet is cut off. I thought that they just have some technical issues but to my surprised when my niece and daughter called the customer service, they have sign me up for upgrade and they said that my 50 gig is already over and the only way to have it connected is to buy a booster. I was still outside when I learn the news from my niece. I told her to call them back and tell them that I did not subscribe anything, my niece then told me I should be the one complain because they won’t entertain them.
And so when I arrived, I called them right away. I have to wait yet from 30 minutes for them to pick up the god damn phone. I asked for supervisor right away, the agent tried to de-escalate so I gave way. I told her that I did not confirm anything; she asked me if I know Erlinda, I told her there is no Erlinda living here. So she said they will revert the plan and I’ll just have to wait for someone to call me within the day or so to put back my plan to its original. I feel hopeful; I mean I am positive that my Internet will be back tonight.