The Battle

When I was working as a customer service before, we do not receive any survey from our customers. And our performance will be rate by our Quality Analyst. So every point should cover up but right now everything was changed, and I was not used to it. I was on a different company when I get back to being a Customer Service and I am telling you I struggled a lot. But I made it  I was able to compose myself and the words that I will be using for the bad news but it still   get the customer a positive impact, thanks to my supervisors who never failed to do the coaching and shared it with me the best behavior. But I thought I will have a smooth sailing when I transferred company. To my surprise I am having a hard time, I found myself floating for everything. I am not used to the scenario, the tools, and the bill charges. Yes I am dealing with bill charges and my detractors are usually coming from that situation, especially if it is all about disputes. Most of the times the detractors are not fair because even though you already have done the best, you still get zero due to the experience, on the other hand I don’t have the right to complain, we are not wealthy or rich for us not to work hard, in the end of the day we are here on this company to support for our family.

[ Tagged In ] , ,

Comments are closed.