Browsing Category: "Technology"

My Poem For The New LOB

Why do you need to go away?

Why can’t you stay?

We’d been together for long years

I even lent you my ears

But why it seems like it is not enough

Even though I shared you my laugh

I helped you with all my heart

Putting words into art

Yet, you still want to say bye

I know the reasons are lie

But even if you turn your back on us

I know you will go back

You just need to be enlighten

That with us, it is unlimited everything.

 

 

This is what I came up with our new LOB. I am still with my current account but we were transferred to a new LOB. This account is very challenging; I can’t seem to have any back up whenever the caller wanted to cancel. But I know I will be able to familiarize everything, I just need to have a very particular game plan.

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The Battle

When I was working as a customer service before, we do not receive any survey from our customers. And our performance will be rate by our Quality Analyst. So every point should cover up but right now everything was changed, and I was not used to it. I was on a different company when I get back to being a Customer Service and I am telling you I struggled a lot. But I made it  I was able to compose myself and the words that I will be using for the bad news but it still   get the customer a positive impact, thanks to my supervisors who never failed to do the coaching and shared it with me the best behavior. But I thought I will have a smooth sailing when I transferred company. To my surprise I am having a hard time, I found myself floating for everything. I am not used to the scenario, the tools, and the bill charges. Yes I am dealing with bill charges and my detractors are usually coming from that situation, especially if it is all about disputes. Most of the times the detractors are not fair because even though you already have done the best, you still get zero due to the experience, on the other hand I don’t have the right to complain, we are not wealthy or rich for us not to work hard, in the end of the day we are here on this company to support for our family.

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Not At All

First and foremost, it’s not that easy as it sound if you are working in a call center because I’d been through hell just to reach my goal every month. Yeah, we are only seating overnight but don’t you know that our brain works very hard even over time just to analyze what’s going on to each customer’s account. And when the brain works too hard it produce too much stressed that you may not be able to endure. It gets you a severe headache even you’re reached home to think why you got detractor while you already resolved the problem. Your patience will even be tested when you encounter a customer who chooses not to accept the fact even they already understand but you have to remain calm even if they are already shouted at you. We are useless to the country? How about the huge tax we contributed to the country? Of course you won’t realize it, maybe because you are not contributing even a penny? And mind you I am a mother of two and my husband is too miles away from me but  I never consider being unfaithful, it is not because of the field of work girl, it is all about what you are why you choose to being one. Mind you even with people who are in a higher position could be unfaithful because they choose it or maybe they could not control the lust or whatever it is. So whoever you are, working in a call center is not an easy job at all, you have to work for it every night just to get a hundred percent of  survey from your customer. If you still doubting it then try it yourself, then let’s see.

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All My Blogs Are Up!

It has been almost two weeks that 6 of my blogs are nowhere to be found. I am losing my patience it is because I miss them so much. Good thing that my host provider was able to transfer all my posts under her host, even though I only gave her the files. And good thing I was able to back up my themes oh well except for Mary Anne’s Musings though, I think I got the theme for free, the reason why I wasn’t able to back it up. So My Little Home, Anne’s Sweet Life and Points of View of Travels and Places are all live now. I didn’t post anything new yet since I am adding some plug ins for those blogs. So there, they are now back in business!

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