It has been two years that I am back working in a BPO, I am sorry but I could not disclose my account here. On the other hand, I surely need this positive scripting my score is so low that I am afraid I will be included with the PMP stack rank, which means to say I might be part at the bottom and if that will happen I might get terminated. On the other hand, it still early to say so, hopefully I can still work on it; I just need this positive scripting that can help me with my score. These are the positive spiels that might help me and to make it work, I should be using these:

Positive spiel:

Definitely

Absolutely

Certainly

Fantastic

Marvelous

Delightful

If you will be using this into words. This could help:

I definitely will make sure that it will get sorted out

This is a fantastic idea

When you are in an argument with the customer and any moment, a fire will be created between you both. So this will word might rescue the situation.

I really do understand the inconvenience that you have faced or you are facing right now

I will ensure

What I can do for you right away is

I assure I will try my best to resolve your issue regarding